Comparison of the Performance of Inpatient Care for Chemotherapy Patients in RSUP Dr. Hasan Sadikin Bandung West Java Using Queuing Theory

MuthiaNadhira Faladiba^1,a), NikenNastia N.N.^2,b), and Atina Ahdika^3,c)

1, 2. Students of Department of Statistics, Islamic University of Indonesia, JalanKaliurang Km 14.5 Sleman Yogyakarta 55584.
3. Lecturer at Department of Statistics, Islamic University of Indonesia.

Abstract: Waiting is the underlying presence of a queue. The queue process is a process associated with the arrival of customers at a care facility, waiting in the queue if the line cannot be served, being served, and eventually left the facility after being served. This article studied the queue models and customer care processes of inpatient chemotherapy in RSUP Dr. HasanSadikin Bandung West Java. The analysis was performed by determining the probability distribution of the arrival and service time using One Sample Kolmogorov-Smirnov test, specify a model queue for each class, and determine the effectiveness of patient care through the calculation of performance measures of queuing model in the class of hospitalization. The queue models which obtained from the analysis are M/G/S model for inpatient class 1, 3, and VIP, and M/M/S model for inpatient class 2. The result shows that the system has been effective in each class based on the values of each performance measurements.

Keywords: chemotherapy, distribution test, inpatient, performance measurements, queue models.

Pages: 168 – 178 | Full PDF Paper